Douglasville Tankless Water Heater Services

Experts on Maintenance, Repair, and Installation

When you have a tankless water heater or are thinking about getting one, there are some things you must know about these devices that will help you make an informed decision and keep your tankless water heater in great condition.

Call New Era Plumbing today at (678) 573-2004. You May also fill out our online form.

How Tankless Units Work

Much like a traditional water heater, a tankless water heater has a cold-water supply line, a line that carries the heated water, a gas line, and an exhaust vent. Apart from these similarities, though, a tankless water heater actually operates more similarly to a furnace than a traditional water heater.

In tankless water heater units, the cold water is forced through tubes that reside in a heat exchanger. This heat exchanger is responsible for gathering heat from the gas-fired flames and transferring that heat to the pipes.

A sensor in the tankless water heater detects the temperature of the water as it leaves the tank. If the measured temperature drifts from the set temperature, the water heater automatically adjusts the water flow, air intake, and gas flow to change the temperature of the heated water.

Benefits of a Tankless Water Heater in Douglasville, GA, and Nearby Areas

If you’re the type of person who enjoys long showers, then a tankless water heater is for you. This is because a tankless water heater that’s properly installed by our team can provide essentially unlimited hot water, unlike a traditional water heater that eventually runs out of hot water.

Another great perk of a tankless water heater is that they use less energy than tanked units. Since water doesn’t have to be kept warm while it’s stored, a tankless water heater only uses energy when you use hot water. Newer tankless units utilize a second heat exchanger to achieve even higher efficiencies, leading to major savings on your utility bill.

Proper Maintenance is Crucial

To avoid a premature tankless water heater replacement, you’ll want to be sure to carefully maintain your unit on a regular basis. Some types of maintenance are model-specific, while other types need to be done across all models. One maintenance item that should be completed on all types of tankless units is the flushing of scale deposits. While this is something you should do with a traditional water heater, it’s even more crucial on a tankless model since these units are very sensitive to differences in water pressure. If scale deposits cause a drop in water flow or pressure, it could cause your unit to shut down.

Units with 2 heat exchangers also require an acid-neutralizing cartridge that needs to be changed from time to time. This is needed because the process of capturing the escaping heat creates a condensate that is acidic enough to cause damage to the system if it’s not properly neutralized. Additionally, some units utilize air filters to maintain proper airflow. As with any other air filter, these filters eventually become dirty, requiring replacement to avoid the need for extensive water heater services.

Tankless water heater installation is a project that can make great improvements in your home. Unlike some other home improvement projects, though, installing a tankless water heater is not do-it-yourself friendly. Due to the exacting tolerances required on the gas, water, and air supplies, you’ll want someone with training and experience to install your tankless water heater.

Contact Our Team Today

At New Era Plumbing, we are well-known for our skill in installing all types of water heater units, including tankless models. Our professional and caring plumbers will go the extra mile to ensure you’re completely satisfied with your water heater installation or repair, your sewer cleaning, your sump pump service, or any emergency plumbing need that you may have. We maintain a 5-star rating on Google and are proud to serve Douglasville, GA, and the surrounding areas.

We also serve the following locations:


Call Today or Book Online

If you’re ever faced with a plumbing emergency in the middle of the night, don’t worry! We are always available to help! You can reach one of our specialists 24 hours per day, 7 days per week. We are devoted to providing the very best customer service in the area.

4847 Industrial Access Rd Suite 109
Douglasville, GA 30134
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Why Choose Our Team?

    My water tank was cracked and leaking. After numerous quotes from different companies, I decided to try New Era Plumbing. They came out and gave me different tank options at reasonable prices. They had me up and running with zero issues. Very professional and arrived before our set appointment time. I definitely would recommend them.

    Tryniquia S.

    I had to call New Era Plumbing to unclog my bathroom sink which was clogged with hair and God knows what else. I was very impressed with this company as I was very upset and trying to get my sink unclogged asap. When I called they arrived very swiftly asked me the problem and were able in no time to unclog my bathroom sink and give me tips on how to keep my drain clear. I was very impressed with this company not only did they come quickly called they were very affordable and helpful and courteous. Their customer service is unmatched. I would definitely recommend this company for your plumbing needs!

    Erica J.

    New Era Plumbing replaced our sewage ejection pump and upsized our basin. They were on time, professional, and got the job done. The boss came by to ensure the work was done well and tested the installed equipment before they cleaned up. The workers answered all my questions and were respectful and kind. The labor is under warranty for a year.

    Christina D.

    The two service techs that came out (Bobby & Carlos) were highly professional. After replacing a leaking toilet, faucet & valves... the work area was left exceptionally clean. They also made sure I checked everything in their presence before leaving. They were personable, yet remained professional and represented the company very well. Should I need further service, I would definitely use them again and request the same techs.

    Robyn H.

    New Era Plumbing is nice, fast & pocket friendly. I’ve used other companies in the past and it seemed like I was always calling them back because the issue wasn’t resolved ... it wasn’t Until someone recommended me to New Era Plumbing. I called and they came out the same day and fixed my ongoing problem, it’s been a few months now and I’ve had no problems. Such great service is professional and does not leave a mess for you to clean. I will most definitely recommend this company to anyone having plumbing issues. THANK YOU NEW ERA PLUMBING!!!

    Lisha W.

    Nick P. was very nice, professional, and knowledgeable. He assessed the issue, told us our solution, and fixed the problem all within 2 hours. Great service! We absolutely will be returning with any other plumbing issues. Thank you, Nick!

    Paige T.

    I called New Era Plumbing for an estimate to install a new tankless water heater. They were very responsive. The technician, BJ, and his partner showed up promptly at 8 AM the next day. He walked the job, listened to what I had in mind, and made suggestions/recommendations. BJ was very knowledgeable and professional. He was able to provide a quote within minutes of inspecting the Job.

    Sharon C

    I highly recommend New Era! The experience I had with them was outstanding! The initial phone call with Sierra gave me comfort in knowing I chose the correct company to help with my plumbing needs. They were very understanding and so gracious to come out right away to help! Mike and his helped Eduardo were very informative and helped solve the issue and answered all of my questions! I will definitely be using them again!

    Kelsie H.

    The service repair man, Jacob was on time and extremely knowledgeable of the issues related to the mechanics of the system which was causing the faucet to malfunction. Adequately and very articulately explained everything in detail. Very pleased with his overall performance and would recommend him in a heartbeat. Definitely five stars

    Muhammad A.